Frequently Asked Questions (FAQs)
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Booking with Us
We recommend booking online ahead of time to ensure you can reserve your seat. Paypal and Credit Card payment facilities are provided when booking online. You may also book through the Tasmania Travel and Information Centre (where cash payments are accepted), or phone us (see Contact Us section of the website) closer to your travel date.
To change a booking please contact us by the Contact Us section of the website.
To cancel a booking please contact us by the Contact Us section of the website. Please review the cancellation policy for your tour beforehand as late cancelation penalties may apply.
No, once a booking has been processed a confirmation email will be sent to both the customer and Hobart Shuttle Bus Company.
In the event of Hobart Shuttle Bus Company cancelling a tour for any reason (for example bad weather or road closures) a full refund or change of date will be offered.
Please refer to the “Cancellation Policy” section located within each of the tours offered by Hobart Shuttle Bus Company.
A confirmation email will be sent to both the customer and Hobart Shuttle Bus Company once the booking has been successfully processed.
We recommend booking online ahead of time to ensure you can reserve your seat. You may also book through the Tasmania Travel and Information Centre, or phone us (see Contact Us section of the website) closer to your travel date.
Yes, we operate tours seven days a week (subject to weather and road closures)
We operate tours every day of the year except for Christmas Day.
Yes, we accept group bookings for the tours we offer. We can also provide Private Tours. Please review the “Do Hobart Shuttle Bus Company offer Private Tours” FAQ response within the FAQ page for further information
- We operate modern, comfortable 12 and 21-seater coaches on all our Mt Wellington tours.
- Our partnering companies that we link tours with operate tours in their own larger, comfortable, vehicles as well.
Please refer to the “What sort of Vehicle will I be travelling in” FAQ response.
We do subject to availability. Please contact us (see the Contact Us section of the website) with your suggested travel date, expected number of passengers and preferred destination(s).
Before Your Tour Begins
We recommend arriving 15 minutes before the tour departure time.
- Tours depart from the Tasmanian Travel and Information Centre (corner of Davey and Elizabeth Streets)
- We offer hotel pickups from selected hotels around the city.
- When making the booking you will be able to select one of our designated pick-up points that suit you best.
We suggest you bring the following on all tours:
- Sturdy walking shoes or boots;
- Sun hat;
- Sun block;
- Clothes to suit the weather of the day;
- Mobile phone;
Please refer to the “What should I bring with me for my tour?” section of the desired tour for further information.
As the inclusions vary between the tours that are offered, we suggest that you view the “Highlights” section within the desired tour.
Yes, our tours are family friendly. Children under three can travel on the knee of an adult free of charge on all our tours. Children three and over are required to have their own seat. Ages three to sixteen are charged at the child rate.
As the weather conditions in Tasmania can change quite frequently in one day, it is recommended that you view the weather conditions for your travel destination in the lead up to, and on the day of your tour
We do get snow on some days throughout winter which can lead to road closures. Every morning through winter the Hobart City Council inspect the roads for snow and ice and may close the roads until it has been cleared and is safe to drive on, they are however very efficient at clearing the roads and often have them open by mid-morning or early afternoon, allowing us to take passengers to the top to enjoy some snow play. In the event of Hobart Shuttle Bus Company cancelling a tour for any reason (for example bad weather or road closures) a full refund or change of date will be offered. We also offer a customer satisfaction guarantee whereby if you travel with us and we cannot get you to Mt Wellington Summit on your tour, you can travel with us again for free on an alternate day within seven days of the original booking date provided weather conditions improve and roads reopen.
During Your Tour
Of course, we have many people travelling solo on each tour. Tours are very relaxed; you may have as much or as little interaction with other guests as you desire
Yes, each tour offers time for you to explore the sights on your own. Please see each tour description for details.
Our bus will stay at the Summit of Mt Wellington with you for the designated time, during this time you may return to the bus or stay on board for as long as you wish.
Tips are not expected, but always appreciated.
We recommend reading the “Cancellation Policy” section of your tour prior to booking as cancellation penalties may apply.
There are public toilet facilities available upon reaching each of our tour destinations.
Information and options to communicate with the Hobart Shuttle Bus Company are provided within the Contact Us section of the website.
We welcome any feedback you might have. If you would like to provide feedback please find us on Trip Advisor, FaceBook or via the Contact Us section of the website
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